Business Computer Support.
Not just another vendor, great support and a relationship that matters.
ProSupport - ONE level of service, the very best!
When you engage our team for business computer support you gain access to a wealth of knowledge and resources typically reserved for much larger organizations. Read more below to see some of the benefits of our computer service plans.
8/5 Help Desk Access
UNLIMITED ONSITE Support
UNLIMITED REMOTE Support
Off-site Cloud Backup
Network Device Monitors
DNS Web Filtering
UNLIMITED Tickets / Chats
Quarterly Consultation Visits
We charge by the user, but our support plans include all the equipment in your office. When something goes wrong, just call, live chat, or send a ticket..
Managed Routers / VPN / Switch
Cell Phone / Tablets
Supported Operating Systems
Windows Mac Linux
Our Service Levels
Next Business Day (NBD) or better response times for on-site calls and 8 x 5 HelpDesk. Often we are able to accommodate same day onsites, but they are not guaranteed.
Extended Support Options:
Take advantage of our enhanced service and support offering for any supported user around the clock. Calls are routed to PremierePC employees, never outsourced.
If you require a more responsive service agreement then you may add one of our extended support service options.
Monday - Friday, 7A - 8P
Standard support option with extended hours during weekdays.
Standard support option with extended hours during weekdays and weekends.
24 / 7 Support:
Great for executives and key personnel as well as those who travel often. This level also includes Same Day Onsites.
Things that cost a little more
We WANT to hear from you, we have several methods in place to ensure your issue is handled as quickly as possible.
Ready to get started? Call today and have a help desk tomorrow!
Often we can begin your service plan the same week. Our initial visit is performed after hours or on the weekend to minimize any downtime.
During the initial visit we will load your new AV software, our monitoring software, and backup software. A physical inspection of each computer and device, and a full dust extraction.